1. Our commitment to privacy

VD Properties Pty Ltd trading as VD Properties ("we", "us", "our") is committed to respecting and protecting the privacy of individuals whose personal information we collect and handle in the course of providing real estate services.

This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant Western Australian real estate regulatory requirements.

2. When this policy applies

This policy applies when you interact with us, including when you:

• enquire about residential property sales or property management services
• submit information via our website, social media platforms or advertising
• attend inspections or appraisals
• apply for a tenancy or engage us as a landlord, vendor or buyer

3. Types of information we collect

Personal and contact information

• Name
• Residential or postal address
• Phone number
• Email address

Property and transaction information

• Details of properties you own, sell, lease, rent or enquire about
• Information relevant to appraisals, inspections, listings and negotiations

Identity and verification information

• Government-issued identification documents (for verification of identity and compliance purposes)

Tenancy and leasing information

• Information provided in tenancy applications
• Rental history, references and supporting documents

Digital and online information

• IP address and browser/device details
• Website usage data
• Interaction with our advertisements and social media content
• Cookies and measurement tools (including tools such as the Meta Pixel) used to improve our digital marketing and show relevant property information

We generally collect information directly from you, but may also receive information from referees, previous agents, landlords, publicly available sources or third parties where lawful.

4. Why we collect and use personal information

We collect and use personal information to:

• provide residential property sales and property management services
• respond to enquiries and requests
• conduct appraisals, inspections and property marketing
• assess tenancy applications and manage rental agreements
• communicate with buyers, sellers, landlords and tenants
• comply with legal, regulatory and professional obligations, including obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• improve our services, systems and marketing activities

5. Use of technology and automated systems

We use industry-standard real estate software to manage records, communications and workflows.

While these systems may include automated alerts or task triggers, we do not use fully automated decision-making for tenancy applications or property transactions.

All final decisions are reviewed and made by a human staff member.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

• technology and CRM providers
• advertising and marketing platforms
• conveyancers, settlement agents, inspectors, contractors and tradespeople
• insurers, financial institutions or regulatory authorities where required by law
• other real estate professionals with your consent

We do not sell personal information.

7. Data storage and overseas disclosures

Personal information may be stored electronically or in hard copy form.

We use cloud-based systems to store and manage information. Data is held securely in Australia and may also be stored in other jurisdictions used by our technology service providers, subject to appropriate security safeguards.

8. Marketing communications

We may contact you about properties, services or relevant real estate information where you have made an enquiry or engaged with us.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

9. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you by contacting us.

If you have a concern about how your personal information is handled, please contact us so we can attempt to resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to this policy

This Privacy Policy may be updated from time to time.

Contact details